Cookie Policy

Cookie Policy

This Cookies Policy relates to the use of cookies on any websites owned and/or operated Total Chalet Services SARL By continuing to use this website you are accepting and consenting to our use of cookies in line with your browser cookie settings. You may, at any time, disable our cookies using your browser.

Who we are

We are Total Chalet Services SARL ("we", "us" or "our"), of 1574 Rte des Grandes Alpes, Saint-Jean-d'Aulps, France

When we provide online services, we want to make them easy, useful and reliable. This sometimes involves placing small amounts of information on your device, for example, computer or mobile phone. These include small files known as “cookies”. They cannot be used to identify you personally.

What is a Cookie and what are they used for?

A cookie is a small file made up of text that is downloaded and stored on your computer by your web browser whenever you visit a website containing cookies. Each time you then visit the website, your computer will send these cookies back to the website allowing it to recognise you and personalise your experience by, for example;

  • Enabling a service to recognise your device so you don't have to give the same information several times during one task
  • Recognising that you may already have been given a username and password so you don't need to do it for every web page requested
  • Measuring how many people are using services, so they can be made easier to use and to ensure there is enough capacity for a fast service
  • Analysing anonymised data to help us understand how people interact with us so we can make them better

Session Cookies

These are cookies which are created and stored while you are browsing. They are deleted from your device when you close your browser.

We use session cookies to monitor when you have viewed security or promotional information to prevent it from re-appearing multiple times during your visit. Our cookies do not store details such as your name, address, telephone number, payment information or anything else that makes you personally identifiable to us.

Cookie Name Expiration Time Description
cookiemsg Session Used to record when the user has seen and closed the cookie notification

Why use Cookies and can I remove them?

Cookies are used to enhance user experience but if at any time you wish to disable our cookies you can change your browser privacy settings. Most modern web browsers will allow you to:

  • Review all saved cookies
  • Block all cookies
  • Block all cookies from a particular site
  • Block all third-party cookies
  • Delete all cookies

Each browser is different, so you may need to refer to the 'Help' section of your browser to find out how to alter your cookie preferences.

Google Analytics

Google Analytics is a simple, easy-to-use tool that helps us measure how users interact with website content. As a user navigates between web pages, Google Analytics provides website owners JavaScript tags (libraries) to record information about the page a user has seen, for example the URL of the page. The Google Analytics JavaScript libraries use HTTP Cookies to "remember" what a user has done on previous pages / interactions with the website.

We use Google Analytics to understand how you use our website. Google Analytics stores information about:

  • The pages you visit
  • How long you spend on each page
  • How you got to the site
  • What you click on while you’re visiting the site

Important: Google Analytics does not collect any personal information about your website users. Read the Google Analytics privacy document for more details.

Google Analytics supports two JavaScript libraries (tags) for measuring website usage: analytics.js and ga.js. The following sections describe how each use cookies.

Cookie Name Expiration Time Description
_ga 2 years Used to distinguish users.
_gid 24 hours Used to distinguish users
_gat 1 minute Used to throttle request rate. If Google Analytics is deployed via Google Tag Manager, this cookie will be named _dc_gtm_<property-id>.
Cookie Name Default Expiration Time Description


2 years from set/update Used to distinguish users and sessions. The cookie is created when the javascript library executes and no existing __utma cookies exists. The cookie is updated every time data is sent to Google Analytics.
__utmb 30 mins from set/update Used to determine new sessions/visits. The cookie is created when the javascript library executes and no existing __utmb cookies exists. The cookie is updated every time data is sent to Google Analytics.
__utmc End of browser session Not used in ga.js. Set for interoperability with urchin.js. Historically, this cookie operated in conjunction with the __utmb cookie to determine whether the user was in a new session/visit.
__utmz 6 months from set/update Stores the traffic source or campaign that explains how the user reached your site. The cookie is created when the javascript library executes and is updated every time data is sent to Google Analytics.
__utmv 2 years from set/update Used to store visitor-level custom variable data. This cookie is created when a developer uses the  _setCustomVar method with a visitor level custom variable. This cookie was also used for the deprecated _setVar method. The cookie is updated every time data is sent to Google Analytics.

You can opt out of Google Analytics tracking by downloading their browser add-on.

Third Party Cookies

When you visit our websites you may notice some cookies that are not related to us. When you visit one of our pages containing embedded content, such as a video hosted on YouTube, you may be sent cookies from these third party websites. Information on how YouTube uses cookies can be found on the Google privacy pages.
Disclaimer: We have no control over the setting of these cookies set by third parties. If cookies concern you, it’s best to check the third-party websites for more information about their cookies and how to manage them.

To find out more about cookies, including how to see what cookies have been set and how to manage and delete them, by visiting This link will take you to another website that is opened in a new window. Per our Terms of Use, are are not responsible for the content of the external websites.

If you have questions or concerns regarding this policy please contact us at

Last updated: 24 Sep 2018